Specialist Project Volunteer (Anti-Social Behaviour & Hate Crime)
1 Thorpe Close, Ladbroke Grove

We are looking for volunteers to support victims of hate crime and anti-social behaviour. Many people face the effects of crime alone and confused. Your support helps individuals and their families to feel stronger and able to move forward with their lives after experiencing Anti-Social Behaviour and/or Hate Crime.
This role will involve:
• Contacting people who have been victims of anti-social behaviour or hate crime, either over the phone, at the victim’s home or at the office.
• Clearly explaining the role of Victim Support and empowering victims to overcome the emotional, psychological and practical effects of crime.
• Communicating in a way that is appropriate to the person being supported.
• Helping people explore how their experience of crime has affected their lives and identifying ways to enable them to recover from the experience.
• Working with people to identify their individual needs and helping them to choose options they feel are right for them.
• Identifying situations where we cannot directly meet the needs of the victim and working with the client and the manager to make appropriate referrals.
• Liaising with staff to arrange practical help for victims.
• Promoting the rights of people you support and respecting diversity.
• Giving information about other agencies and their procedures.
• Giving information and help with applications for criminal injuries compensation.
• Attending training, support sessions and volunteer meetings.
• Keeping your manager informed of actions and progress on each case.

About Organisation: Victim Support

MISSION STATEMENT
Our purpose can be summed up as helping people find the strength to move on after crime. We give emotional and practical support that is a source of strength and comfort and we make people feel better, using the local understanding of volunteers and staff. Victims and witnesses are helped to take back control so that we can all live in a safer and more caring community. We want to be a force for good in society.
ACTIVITIES
Our services include:
> giving emotional support to help victims deal with the fear and distress crime can cause;
> providing information so people can find their way around the criminal justice system;
> helping with applications for criminal injuries compensation.

Times you can volunteer

Monday: Mornings, Afternoons

Tuesday: Mornings, Afternoons

Wednesday: Mornings, Afternoons

Thursday: Mornings, Afternoons

Friday: Mornings, Afternoons


Skills

Listening
Talking to others